Return/Exchange Policy

Returns/exchanges are approved on a case-by-case basis. Unless explicitly stated otherwise by Ammo Hero, the customer shall be responsible for any and all shipping costs related to returns and/or exchanges. Upon approval, we will provide you with a return mailing address. Please note that a restocking fee of up to 20% may apply on a return/exchange. All return/exchange requests must be made within 30 days of order receipt. Any return/exchange requests made after 30 days of order receipt will result in denial of return/exchange. All returns/exchanges will be subject to inspection upon receipt by Ammo Hero. Ammo Hero will only accept returns/exchanges on products that are unused/undamaged/unopened. Any products deemed damaged//inoperable due to improper handling and/or use will not be accepted for return/exchange.  

All products sold are new and under warranty from the manufacturer, unless otherwise stated in the product description. If a product is defective, Ammo Hero will give you a full refund, including shipping costs, if returned within 30 days of receipt. 

Refunds will be issued back to the original method of payment, minus any applicable shipping and/or handling fees. 

Due to shipping and safety restrictions, absolutely no returns are allowed on ammunition, gunpowder, and/or ammo primers.

Merchandise/items marked "SPECIAL ORDER" are non-refundable - no exceptions.

Shipping/Delivery Policy

Ammo Hero does not ship outside the contiguous United States. Furthermore, Ammo Hero does not ship to Alaska, Hawaii, or any other area that is prohibited by federal, state or local law. Please make sure you are aware of your local and state laws in regards to buying any product on AmmoHero.com. It is impossible for Ammo Hero to know the laws and regulations of every state and municipality. 

The customer understands that once their package is handed to a carrier (UPS, FedEx, USPS) Ammo Hero does not have control over the customer's package. Additionally, the customer agrees that upon delivery of my package by the carrier to the address I specified in my order, the customer is fully responsible for the safety of their package. Ammo Hero is not responsible for any lost/damaged packages after delivery. 

When appropriate, a hazardous materials surcharge may be added to your order. A signature may be required on some packages and ALL hazardous materials packages. 

Firearm Shipping/Delivery 

The customer is responsible for knowing his/her state laws regarding firearm transfers. Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer. The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.

If you order a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be:

1. A legal resident of the state in which you are ordering.

2. 21 years of age or older to complete the transfer through your FFL.

Exceptions: Military personnel stationed in a state other than their legal residence may purchase firearms across state lines. Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc. 

The customer may be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to Ammo Hero. Additional shipping charges will apply to orders that need to be reshipped.

Firearms will incur an additional long gun or handgun shipping surcharge. 

• Handguns MUST be shipped UPS second-day air.

• If your order does not contain a handgun, shotgun, rifle, action and/or receiver shipping from Ammo Hero, your order will ship via Fedex Ground. 

Firearms cannot be returned; please contact the manufacturer for warranty claims.

Shipping Restrictions for Firearms, Ammunition & Magazines

We do not ship to any area within the United States where we are prohibited by federal, state, or local law to ship a product. You understand that if you attempt to have a product shipped to these restricted areas, your order will be canceled, and you will be subject to paying a 20% cancellation fee.

It is the customer's responsibility to know the laws in his or her jurisdiction prior to purchasing products provided by AmmoHero.com. No product offered for sale by AmmoHero.com will be knowingly shipped or transferred to a person in any jurisdiction where it is unlawful to receive or possess such product.

Any customer who is shipping ammunition to a restricted state MUST send in their FFL/ID after order submission to have the order processed and shipped. To send a copy of your FFL/ID, please email info@AmmoHero.com with your order number in the subject line and a digital copy/pdf file of the required documentation. Failure and/or refusal to do so, as well as sending expired documentation, may result in processing delays and ultimately a 20% cancellation fee.

All firearms must ship to an FFL.

AmmoHero.com does not ship outside the continental United States.

We do not ship ammunition to PO, APO or FPO Boxes. 

The following states have additional Restrictions for Firearms, Ammunition & Magazines:

• Alabama

• No sales of knives with a blade length greater than 3 inches.

• Alaska

• No sales of any kind.

• California

• No sales of ammunition or projectiles to Los Angeles, Oakland, Sacramento, San Francisco, or Avalon.

• All ammunition shipments must be shipped to an FFL. If you are an exempt individual (active MIL/LEO or FFL03+COE holder), then we may ship to you with the appropriate documentation.

• No sales of Franklin Armory Binary Triggers, rifles under 30 inches, non-compliant AR/AK Pistols, non-compliant AR/AK Rifles, complete AR/AK Receiver, automatic knives, Tannerite, and/or Flamethrowers.

• Colorado 

• No sales of magazines with a capacity of 15+.

• No sales of non-compliant AR/AK pistols.

• No sales of ballistic knives.

• Denver: No sales of AR/AK parts, magazines with a capacity of 10+, stripped receivers, or complete receivers.

• Vail County, Boulder County: No sales of magazines with a capacity of 10+, stripped receivers, or complete receivers.

• Connecticut

• A valid/non-expired Connecticut State Permit to Carry Pistols and Revolvers is required for all ammunition and magazine orders. The order may only be shipped to the address shown on the Permit.

• No sales of: Franklin Armory Binary Triggers, AR/AK parts, threaded barrels, pistol braces, vertical grips, barrel shrouds/handguards, magazines with a capacity of 10+, non-compliant AR/AK pistols, non-compliant AR/AK rifles, complete AR/AK rifles, complete AR/AK receivers, stripped AR/AK receivers, shotguns with a detachable magazine, shotguns with revolving cylinders, pistols with threaded barrels, and/or body armor.

• Delaware

• No sales of: shotguns and/or rifles to anyone under 21 years of age, variants of AR/AK rifles, pistols, and/or complete AR/AK receivers, semi-automatic pistols and semi-automatic rifles with fixed magazine with a capacity of 17+, detachable magazines with a capacity of 17+.

• District of Columbia

• No sales of any kind.

• Florida

• No sales of: Franklin Armory binary triggers or ballistic knives. 

• Hawaii

• No sales of any kind.

• Illinois

• A valid/non-expired Illinois Firearm Owner's Identification Card (FOID) is required for all ammunition and magazine orders. The order may only be shipped to the address shown on the FOID or valid/non-expired IL Driver's License

• No sales of: pistol magazines with a capacity of 15+, .50 caliber ammunition, threaded barrels, pistol braces, rifle/pistol build kits, binary and/or forced reset triggers, bump stocks, shotguns with a detachable magazine, shotguns with revolving cylinders, pistols with threaded barrels, AR/AK rifles, AR/AK pistols, complete AR/AK upper receivers, AR-10 rifles, .50 caliber firearms, firearms with melting point restrictions, automatic knives, ballistic knives, and/or switchblades.

• Chicago: No sales of any kind.

• Deerfield: No sales of ammunition/projectiles, stripped or complete receivers, non-compliant AR/AK pistols, non-compliant AR/AK rifles, AR/AK parts, pistol or rifle magazines with a capacity of 10+, and/or shotgun magazines with a capacity of 10+. 

• Homewood: No sales of magazines with a capacity of 10+.

• Dolton: No sales of magazines with a capacity of 10+.

• Highland Park: No sales of stripped or complete receivers, non-compliant AR/AK pistols, non-compliant AR/AK rifles, AR/AK parts, magazines with a capacity of 10+.

• Evanston: No sales of magazines with a capacity of 15+.

• Aurora: No sales of stripped or complete receivers, non-compliant AR/AK pistols, non-compliant AR/AK rifles, AR/AK parts, magazines with a capacity of 15+.

• Skokie: No sales of magazines of 10+. 

• Cook County: No sales of ammunition/projectiles, stripped or complete receivers, non-compliant AR/AK pistols, non-compliant AR/AK rifles, AR/AK parts, magazines with a capacity of 10+, and/or non-compliant handguns/pistols

• Iowa

• No sales of Franklin Armory binary triggers. 

• Maryland

• No sales of: rifles or pistol magazines with a capacity of 10+, Franklin Armory Binary Triggers, stripped or complete receivers, non-compliant AR/AK pistols, non-compliant AR/AK rifles, non-compliant handguns/pistols, automatic knives, Tannerite, and/or flamethrowers.

• Annapolis: No sales of ammunition/projectiles.

• Massachusetts

• A valid/not expired Commonwealth of Massachusetts Class A Large Capacity License to Carry Firearms is required for all ammunition and magazine orders. The shipping address provided on the order must match the address shown on the License.

• No sales of: rifle or pistol magazines with a capacity of 10+, and/or shotgun magazines with a capacity of 5+. 

• Michigan

• No sales of: AK pistols and/or flamethrowers.

• Minnesota

• No sales of: firearms with melting point restrictions, automatic knives, and/or switchblades. 

• New Jersey

• A valid/non-expired State of NJ Firearms Purchaser Identification Card (FID) is required for all ammunition orders. The shipping address provided on the order must match the address shown on the FID. 

• No sales of: rifle or pistol magazines with a capacity of 10+, non-compliant AR/AK pistols, non-compliant AR/AK rifles, complete AR/AK receivers, non-compliant handguns/pistols, and/or non-compliant shotguns.

• New Mexico

• No sales of automatic knives. 

• New York

• All ammunition shipments must be shipped to an FFL.

• No sales of: rifle or pistol magazines with a capacity of 10+, Franklin Armory binary triggers, non-compliant AR/AK pistols, non-compliant AR/AK rifles, complete or stripped AR/AK receivers, non-compliant handguns/pistols, firearms with melting point restrictions, non-compliant shotguns, and/or automatic knives.

• New York City, Manhattan, Bronx, Queens, Staten Island: No sales of ammunition/projectiles. 

• North Carolina

• No sales of ballistic knives. 

• North Dakota

• No sales of switchblades or gravity knives.

• Ohio

• No sales of ballistic knives.

• Pennsylvania

• No sales of automatic knives.

• Rhode Island

• A valid/non-expired Rhode Island Department of Environmental Management Pistol/Revolver Certification ("Blue Card"), Division of Fish & Wildlife Hunter Education Card, or Permit to Carry Pistol/Revolver is required for all ammunition orders. 

• No sales of: rifles or pistol magazines with a capacity of 10+ and/or Franklin Armoy binary triggers. 

• Vermont

• No sales of rifle magazines with a capacity of 10+, pistol magazines with a capacity of 15+, and/or automatic knives. 

• Virginia

• No sales of automatic knives.

• Washington D.C. 

• No sales of any kind. 

• Washington State

• All ammunition shipments must be shipped to an FFL.

• No sales of: rifles or pistol magazines with a capacity of 10+, firearms parts kits, threaded barrels, barrel shrouds/handguards, shotgun magazines with a capacity of 7+, complete AR/AK receivers, stripped receivers, non-compliant AR-AK pistols, non-compliant AR/AK rifles, non-compliant handguns, non-compliant shotguns, shotguns with revolving cylinders, rifles under 30 inches, semi-automatic rifles under 30 inches, automatic knives, and/or firearm build kits. 

Order Cancellation Policy

It is the customer’s responsibility to ensure that the correct products are ordered. Orders cannot be edited once they are submitted. Orders that are canceled after submission may be subject to a 20% cancellation fee. Once an order has been shipped and tracking information is generated, the order cannot be canceled. Refusal to accept delivery of an order may be subject to a restocking fee of 20%, as well as any return shipping charges.